Shipping and Return Policies
Shipping: We offer free standard shipping to any location in the continental United States. Orders typically take 24-48 hours to process and ship excluding weekends and holidays. You will receive an order confirmation with tracking when your order ships. We utilize USPS mail and UPS based on package size/weight and distance. Orders may take up to 10 business days to deliver based on distance and service. If tracking shows delivered - and you do not have your package- you should contact the carrier with the tracking number to resolve the issue.
Returns: We strive for your complete satisfaction. We hope you enjoy your purchase, but should there be an issue -we offer the following return policy:
*Final Sale* Collection items are not eligible for return.
We offer two ways to handle return freight. If you want store credit or exchange we send a prepaid mailing label at your request. If you want full refund to your original payment you will be responsible for return freight. Include your order number in the package when returning. (See below for time limits for Refunds)
Use the contact us button, or email our store at email@example.com to notify us you will be returning for full credit. Include your order number, the item, and a description of the return reason. Items must be shipped back to Jackson Grace within 30 days for a full refund.
1-15 days from original receipt- items will be inspected and refunded to the original form of payment. 16-30 days from original receipt- items will be inspected and store credit issued that will never expire to be used on your next purchase.
All items should be inspected as they arrive and any defective or missing merchandise reported within 3 days of receipt. Do not use sharp objects to open your packages- this will damage the contents. If your item indicates it is a Hand Wash Only item, it is important that you follow these instructions to preserve the integrity of the garment.
Return your product after notification to us using a shipping method that provides tracking. Jackson Grace is not responsible for lost return shipping- you will need to file a claim with the carrier.
If we receive an item that has not been approved for return, you will be notified and given 30 days to pickup the return before it is donated to charity.
Items that have been worn or washed, stained, smell of body or pet odor, and are not in original shipped condition with tags will not qualify for return.